GDPR Privacy Notice

1. Data Controller

ABC-ADR Limited, a company registered in the U.K. (the "Controller", "we", "us", or "our"), acts as the data controller.

This Privacy Notice is issued in the context of Alternative Dispute Resolution (ADR) services provided in line with applicable regulatory frameworks, including expectations aligned with gaming authorities.

Contact: info@abc-adr.com

2. Purpose of Processing

We process personal data strictly for the purpose of:

• administering and resolving disputes submitted to our ADR platform;
• assessing evidence, claims, and submissions from parties;
• ensuring fair, independent, and transparent dispute resolution;
• communicating decisions and case updates;
• complying with legal and regulatory obligations, including reporting obligations;
• maintaining auditable records of ADR proceedings.

We do not process personal data for marketing or unrelated commercial purposes.

3. Categories of Personal Data

We may process:

• identification data (name, ID/passport, company information);
• contact details (email, phone);
• dispute-related submissions and evidence;
• financial and transactional data relevant to disputes;
• communications between parties;
• decisions and adjudication records;
• special category data where submitted as part of a dispute (for example, health data);
• any other data voluntarily provided.

4. Legal Basis for Processing

Under Article 6 GDPR:

• processing is necessary for the performance of a contract (ADR services);
• compliance with legal obligations;
• legitimate interests in conducting fair dispute resolution.

Special category data (Article 9 GDPR):

• processed under Article 9(2)(f): establishment, exercise, or defence of legal claims;
• or explicit consent where applicable.

5. Data Sharing

Personal data may be shared with:

• appointed adjudicators or decision-makers bound by confidentiality;
• parties involved in the dispute, strictly on a need-to-know basis;
• regulatory authorities, including competent gaming regulators where required;
• service providers acting as processors, such as IT, hosting, and case management systems;
• professional advisors.

All processors are subject to Data Processing Agreements and confidentiality obligations. Sub-processors are engaged under appropriate safeguards.

6. Independence and Confidentiality

ADR proceedings are conducted independently and impartially. All personal data is handled under strict confidentiality and is accessible only to authorised persons involved in the resolution process.

7. International Transfers

Where personal data is transferred outside the EEA, appropriate safeguards are implemented, including Standard Contractual Clauses or adequacy decisions.

8. Data Retention

Personal data is retained:

• for the duration of the ADR process;
• for a defined period thereafter to comply with regulatory, audit, and legal requirements;
• as necessary for the establishment or defence of legal claims.

Retention periods are determined based on regulatory expectations and legal obligations.

9. Data Subject Rights

Individuals have the right to:

• access their data;
• request rectification;
• request erasure, subject to legal limitations;
• restrict processing;
• data portability;
• withdraw consent where applicable.

Requests: info@abc-adr.com

Note: Certain rights may be restricted where necessary to preserve the integrity of ADR proceedings or comply with legal obligations.

10. Complaints

Individuals may lodge complaints with a supervisory authority.

11. Security

We implement appropriate technical and organisational measures, including:

• access controls;
• data minimisation;
• secure storage;
• audit logging;
• confidentiality controls.

12. Regulatory Compliance

Our ADR processes are designed to align with applicable regulatory frameworks, including expectations relating to fairness, transparency, independence, and proper record-keeping.

13. Updates

This Notice may be updated periodically. The latest version will be published on our website.

14. Contact

ABC-ADR Limited

Email: info@abc-adr.com